How to Identify & Create More Great Customers

How to Identify & Create More Great Customers

Every company wants more customers. But even more than that, you want great customers. You want customers who are loyal and spend a lot with you. It’s the old 80-20 rule, where 20% of your customers are likely generating 80% of your revenue. Ideally, you’d like to grow that 20%, because increasing…

The Last Word on October 2024

The Last Word

A roundup of digital and email marketing articles, posts, and social buzz you might have missed last month… Must-read articles, posts & reports Email Reigns: It’s The Most Popular Channel Worldwide (MediaPost) SEO in the AI Era: 3 Ways to Adapt (and get AI to mention your brand) (Andy Crestodina) Connecting for…

Good & Bad Reasons to Consider Switching ESPs

Good & Bad Reasons to Consider Switching ESPs

For marketers, changing email service providers (ESPs) is a time-consuming and risky endeavor, so they should be absolutely sure it’s necessary. That was the central message of a panel at the ANA’s 2024 Email Evolution Conference. Throughout the session, I found myself constantly nodding in agreement. Here are some of the key…

How to Overcome Common AI Mistakes [with on-demand webinar]

How to Overcome Common AI Mistakes

While generative AI and machine learning tools have much to offer in terms of improving workflows, speed to market, and overall effectiveness across many applications, many organizations are wasting more time and resources chasing AI than actually executing it with meaningful results. To succeed with AI, brands need to three major elements…