Hard Truths about B2B Personalization, Its Effectiveness, and Its Future

Forget Personalisation, It’s Impossible and It Doesn’t Work. I’ll be honest: When I saw that headline in my Twitter feed, I nearly laughed out loud. In fact, I assumed the piece was satirical. It wasn’t.

As a long-time believer in and witness of the power of personalization in email marketing, I was skeptical. However, if you take the time to read the article as I did, then you’ll discover that the authors make some strong arguments about the weaknesses of personalization as a technical endeavor and business goal for B2B brands. Their opinion hinges on two points. Both are worth examining, along with some counterpoints.

>> Read the full article on MarketingProfs.com

Mailgun podcast - Silver Linings in Omnichannel Marketing

“Deliverability and strategy are inexorably intertwined. Deliverability sets the floor for what we need to achieve.” That was just one of the things I said during my time on Email’s Not Dead podcast with Mailgun’s Jonathan Torres, Eric Trinidad, and Nick Schafer.

During our conversation, which focused heavily on deliverability and performance measurement, we also talked about:

  • Spamhaus becoming much more active
  • How Mail Privacy Protection is impacting the industry
  • Whether other inbox providers will adopt policies similar to MPP
  • The value of clicks and how to get more of them
  • The need for re-permissioning
  • The silver lining of MPP

To hear about all of those topics…

>> Listen to the podcast at Mailgun.com

7 Types of Customer Attributes to Power Your Segmentation & Personalization

As ways to increase the relevance of your digital marketing campaigns, segmentation and personalization have evolved dramatically over the past decade or so. Indeed, they’ve come so far that simple personalization like addressing subscribers by their first name are now viewed as hollow gestures.

Today, consumers expect brands to use segmentation and personalization to demonstrate that they’re paying attention and truly understand who they are and what they’re interested in. Thankfully, brands have a wealth of potential data they can use to get closer to their customers and prospects.

In Oracle Consulting’s latest Marketing Checklist, we share more than 170 customer attributes you can use to either send a segmented campaign or personalize a campaign. These attributes include seven different kinds of information. In this post, Kaiti Gary discusses each kind.

>> Read the entire post on Oracle’s Modern Marketing Blog

One Year Later: How Mail Privacy Protection Has Impacted Marketers

Sept. 20 marked the 1-year anniversary of Apple’s launch of Mail Privacy Protection, which has affected everything from email performance measurement to deliverability to email design. Despite the far-reaching nature of these impacts, the results of Oracle Marketing Consulting polls over the past year show that marketers are getting a grip on managing them.

Most notably, the percentage of marketers who say that MPP has extensively impacted their email marketing program has fallen from a high of 33% at the beginning of this year to just 6% last month. The majority of those who were seeing extensive impacts have managed those issues to the point where the impacts are now only significant.

The overall decline in impact is likely attributable to the availability of advice on how to adapt to MPP, as well as a general decrease in anxiety about the change over time. And the distribution of impact likely maps to the size of the respondents’ email programs, with smaller senders being less affected by MPP and larger senders more affected.

The variations are also likely the result of brands being less or more affected by how MPP has affected email analytics, deliverability, and design. Let’s go into more detail about how it has impacted each of those areas of email marketing.

>> Read the entire post on Oracle’s Modern Marketing Blog

Email Is Important Part of Omnichannel Journeys

“People do not engage with channels. They engage with brands.” That’s one of many points that I stressed when I joined OneSignal Chief Revenue Officer Josh Wetzel on the OneSignal Podcast. During our discussion, we talked about:

  • How businesses should think about their channel prioritization
  • How the various digital marketing channels complement each other
  • Recommendations for those who are completely new to email marketing and looking to start a program
  • How companies will think about messaging in 5 years
  • And much more

>> Listen to the OneSignal Podcast

Segmentation and Personalization Ideas Checklist

Checklists can inspire you, help you identify gaps, allow you to take inventory, and provide an easy-to-follow action plan. At Oracle Marketing Consulting, we use checklists all the time with our clients. In fact, we love them so much that we wanted to share some of our most useful checklists, including this one about audience segmentation and personalization ideas.

Relevancy is core to delivering value to digital marketing subscribers, and segmentation and personalization are two of the major strategies for creating it. In this report, we’ve compiled a list of more than 170 attributes you can use to either send a segmented campaign or personalize a campaign. These customer attributes fall into seven different kinds of information:

  1. Demographic
  2. Firmographic
  3. Technographic
  4. Geographic
  5. Psychographic
  6. Behavioral
  7. Social Influence

We hope this checklist inspires you to send more segmented and personalized digital marketing campaigns so you can achieve the performance you’re looking for.

>> Get the checklist via free, no-form download

Fourth Quarter 2022 Holiday Marketing Quarterly

The holiday season doesn’t have an off-season. Having a successful holiday season means executing a successful four-quarter strategy. Oracle Consulting’s Holiday Marketing Quarterly gives you a quarter-by-quarter plan for how to achieve more during the critical holiday season.

The fourth quarter is focused on wrapping up your final prep and then taking action during the holiday season to maximize results and minimize problems. In this 12-page Holiday Marketing Quarterly, we share a 21-point checklist that spans six areas of focus:

  1. Engaging Seasonal Buyers
  2. Automated Campaign Adjustments
  3. Leveraging New Capabilities
  4. Cross-Channel Coordination
  5. Incremental A/B Testing
  6. Finalizing Your Plans

For the full checklist…

>> Get the Holiday Marketing Quarterly for free via a no-form download  

Message Prioritization- How to Emphasize the Right Messages

Which messages should I send this subscriber today? For many brands, the answer to that question is complex, because some of their subscribers are qualified to receive multiple broadcast, segmented, or automated messages because of their preferences or behaviors. However, sending them a bunch of messages in quick succession tends to create noise, not success.

The solution to this problem is to have a clear message prioritization, which involves suppression and send time decisions around your digital marketing campaigns to ensure you’re:

  • Not sending so many messages that your subscriber fatigues or opts out
  • Sending the highest value message
  • Avoiding taking attention away from your high-value messages

Accomplishing that can involve everything from no-tech to high-tech tactics. It also helps to strategize your message prioritization by dividing your campaigns into three buckets:

  1. Your broadcast campaigns
  2. Your segmented campaigns
  3. Your automated campaigns

Let’s look at the tactics you’ll want to consider…

>> Read the entire post on Oracle’s Modern Marketing Blog

8 Reasons to Pause Your Digital Marketing Campaigns

The Sept. 8 passing of Queen Elizabeth II prompted many UK brands to suspend their email, SMS, social media, and other digital marketing campaigns out of reverence and respect—as well as out of fear of coming across as insensitive if they were to continue with business as usual. Such moves are wise, as they forgo some engagement and revenue in the short-term in order to avoid backlashes that cause brand damage and audience loss that significantly impact long-term performance.

Sadly, brands have faced an increasing number of circumstances in which they’ve decided it was in their best interest to cancel or delay their digital marketing campaigns, either on a national or regional basis. To respond quickly, your company should agree on the circumstances that would typically lead it to take action.

Consider these 8 reasons to halt your marketing campaigns…

>> Read the entire article on CMSWire.com

The Last Word on September 2022

The Last Word

A roundup of email marketing articles, posts, and tweets you might have missed last month…

Must-read articles, posts & reports

Embracing BIMI: Apple Rolls Out Standard In Its iOS16 Release (MediaPost)

Zoom to Soon Bring Its Email Service: Details (Mint)

What’s Going on with Annotations? (PeakInbox)

12 Reasons User-Generated Content Is Important for Brands [Infographic] (MarketingProfs)

The Top 5 Grammar Rules That can be Broken for Winning Email Copy (Email Design Review)

Email and Business In Ukraine: A Conversation With Dmitry Kudrenko of Stripo.email (Campaign Genius)

Insightful & entertaining tweets

Noteworthy subject lines

Zales, 9/11 – 4 Essential Styles Worth the Investment
Burlington, 9/21 – We’re hiring!
Gap Labor Day Event, 9/2 – Staying in < GOING OUT
Quiksilver, 9/2 – Cool Woven Shirts For The Long, Hot Weekend
West Elm, 9/7 – Keep patio season going with cold-weather accessories
Gap Warehouse Sale, 9/7 – That ’90s flannel vibe 👇
Williams Sonoma, 9/11 – It’s officially soup season! Make it from scratch with VITAMIX + free shipping on electrics
Neiman Marcus, 9/8 – Hue knew fall looks could be this vibrant?
Subway Restaurants, 9/17 – 🏈 Kick off the season with Subway ® Catering
Wegmans Meals 2GO, 9/24 – Ordering for a Group? We’ve Made it Easy
Williams Sonoma, 9/5 – It’s never too early for festive planning 🎃🦃🎄
Big Lots, 9/7 – Our ghoul? Save ya 25% on Halloween 👻
Williams Sonoma, 9/26 – Thanksgiving at Ina Garten’s + shop her favorite brands
Uncommon Goods, 9/16 – Yes, those are faint jingle bells in the distance
Crate & Barrel, 9/16 – FIRST LOOK | Holiday 2022
Zales, 9/26 – It’s Never Too Early….
Big Lots, 9/6 – NEW! Disney Pop-Up Shop x the LOT is HERE 👏
Nordstrom, 9/17 – Go to new heights with over-the-knee boots
Lane Bryant, 9/17 – THE POWER SUIT IS BACK.
Express, 9/6 – Meet our Styling Community 😍
Uncommon Goods, 9/14 – “Yessssss 👏” – actual social media reaction
Moosejaw, 9/6 – We want to hear from you. Get a free $10.
REI, 9/28 – See What Gear Won Our Editors’ Choice Awards
Spotify, 9/20 – Hear what the country is listening to
Bass Pro Shops, 9/24 – Watch Missouri Thunder Live!
Patagonia, 9/23 – Watch our new film “The Scale of Hope”

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Email Marketing in Flux: The Biggest Changes Impacting the Channel

Dyspatch: Interview with Chad S. White

Email Deliverability Warning Signs Heading into Holiday Season

10 Common Email Marketing Mistakes that Are *Fairly* Easy to Fix

Email Newsletters: The New Best Practices

The Last Word on August 2022