Email Marketing RulesFinding the Goldilocks Email Approval Process
Posted on April 11, 2017
Process predicts success. That’s true across the entire email marketing workflow, including how brands handle the approval process for new emails.
Successful email programs are 32% more likely than less successful programs to say they have an appropriately rigorous approval process (68.6% vs. 52.1%) rather than a burdensome process or one that’s too lax, according to Litmus’ State of Email Survey. Marketers who describe their email programs as sophisticated are also significantly more likely than less sophisticated programs to say their approval process is appropriately rigorous (69.6% vs. 55.2%).
A number of factors can tip the balance of an email approval process toward being too cumbersome or too lax:
- Number of Approvals Needed
- High-Level Executive Signoff Needed
- Frequency of Last-Minutes Changes
- Approval Lead Time
For all the details, including survey results around current approval process practices,…
>> Read the full post on the Litmus blog
The Last Word on March 2017
Posted on April 6, 2017
A roundup of email marketing articles, posts, and tweets you might have missed last month…
Must-read articles, posts & reports
Sending an email with no CSS. #EmailWeekly Redesign – Week 1 (Medium)
The Conversion Benchmark Report (Unbounce)
Insightful & entertaining tweets
Love @zillow‘s approach 2 getting email team close 2 engineering means sitting together & shared goals + sailing & happy hour #EiQGathering
— Simms Jenkins (@SimmsJenkins) March 30, 2017
Wow @LinkedIn – Null is so excited to attend your webinar, have you met @litmusapp? #emailfail pic.twitter.com/wOnMRxRVSV
— Valerie Stover (@ValerieStover) March 8, 2017
Yesterday was the first time I have ever had to use style=”mso-table-lspace:0pt; mso-table-rspace:0pt;”
And in summary: I hate Outlook— Becs Rivett-Kemm (@becskr) March 17, 2017
Really can’t work out whether that’s intentional or part of the their template they forgot to change pic.twitter.com/QuRPBeWWAd
— Olly Browning (@yourolly) March 21, 2017
Elon: I’m building driverless cars, plan to colonize Mars, & merge brains with AI.
Me: Yeah I’m just trying to render this email properly…
— Kevin Mandeville (@KevinMandeville) March 28, 2017
Noteworthy subject lines
The Swiss Colony, 3/21 – Make It a 24-Carrot Easter
The Swiss Colony, 3/28 – How to Have the Easiest Easter Ever
Uncommon Goods, 3/7 – Our Leprechauns Approve
Ann Taylor, 3/8 – Let’s Empower Women Around The World
J.Crew, 3/8 –25% off wear-to-work styles = a closet promotion
Vera Bradley, 3/7 – We have spirit, yes we do!
Honda, 3/7 – A first look at the 2017 Civic Type R
Jetsetter, 3/28 – 7 Secret Passenger Rights You Need to Know
eBags, 3/27 – No carry-on? No problem! Check out our top 5 underseaters.
IKEA, 3/28 – Chad, say goodbye to crammed closets!
Clinique, 3/25 – How to find the right foundation shade.
Threadless, 3/6 – Check out our Watercolor winner!
Art.com, 3/24 – The Today Show Loves It, You Will Too
Kate Spade, 3/10 – the unofficial official fabric of spring
RH, 3/28 – Introducing the 2017 Outdoor Source Book
Neiman Marcus, 3/5 – New shoe crush: Pool Slides
J.Crew, 3/7 – 3 new swim ideas + free shipping & returns = the best
Pier 1 Imports, 3/5 – Blue skies and palm trees.
ModCloth, 3/25 – Pool party. You in?!
Express, 3/27 – new this week: palm prints, sun hats & shoulder details
REI Adventures, 3/7 – Be Prepared to Feel Tired, a Little Dirty and Very Much Alive
Victoria’s Secret, 3/24 — Vacation mode ON
Lowe’s, 3/8 – Spring Is Here: Are You Ready?
Pier 1 Imports, 3/2 – Is that a butterfly?
Petco, 3/5 – Small pets make life a lot happier.
Gander Mountain, 3/5 – Turkey Season is Here–Get $20 Off Your $100 Purchase.
Barneys New York, 3/5 – This Menswear Trend Will Be Huge
Gap, 3/5 – For: Date night, Sunday brunch, running errands (basically, looking cute everywhere)
Brooks Brothers, 3/7 – re: your request for the best sweater ever
Ann Taylor, 3/2 – This Is Our Time…
Lululemon, 3/7 – Greatest HIITs
Under Armour, 3/10 – We Supply The Technology, You Supply The Will
Wayfair, 3/27 – We interrupt this broadcast with a TV STAND SALE
GNC, 3/21 – Try A New Free Quest Bar At GNC!
ToysRUs, 3/24 – IT’S BACK! Nintendo Switch in Stores Tomorrow!
Saks Fifth Avenue, 3/27 – New: Saks’ 1st-ever exclusive Prada dress collection.
Karmaloop, 3/24 – If You Don’t Have Our App, You Should…
New posts on EmailMarketingRules.com
3 Embarrassing Subject Line Mistakes to Avoid
Make Your Unsubscribe Survey More Actionable
Email Attention Spans Have Gradually Increased over Past 6 Years
3 Embarrassing Subject Line Mistakes to Avoid
Posted on March 29, 2017
Subject lines are incredibly powerful, and marketers know it. That’s why, for instance, subject lines are by far the most A/B tested email element, according to Litmus’ 2016 State of Email Design.
But despite the recognition of their importance, subject lines mistakes are not uncommon. These mistakes are devastating to email performance because they distract subscribers and undermine your message at the very beginning of a potential email interaction and at a point when you have only a few seconds to grab their attention.
Some of these mistakes can also be quite embarrassing and…off-brand. In our latest SlideShare, we discuss three such mistakes and share numerous real-world examples.
>> View the full post and slidedeck on the Litmus blog
Make Your Unsubscribe Survey More Actionable
Posted on March 16, 2017
Subscribers opt out for a variety of reasons and you don’t know which reason drove a particular person to unsubscribe unless you ask. That’s why some brands conclude their opt-out process with an unsubscribe survey that asks in one form or another: Why did you unsubscribe?
Understanding why your subscribers opt out can give you valuable insights to drive improvements in your email marketing program—but only if you ask the right questions.
Most of the unsubscribe surveys we’ve seen haven’t kept up with the growing number of reasons that consumers unsubscribe, as we revealed in our Adapting to Consumers’ New Definition of Spam ebook. That means that unsubscribe surveys have become increasingly less actionable over time.
However, these surveys can be easily fixed by reviewing the questions you’re asking and how you intend to act if you get a critical mass of a particular response. Here’s how…
>> Read the entire post on the Litmus blog
Email Attention Spans Have Gradually Increased over Past 6 Years
Posted on March 8, 2017
Mobile phones, Twitter, texting, video games, and other digital era trappings have been blamed for shortening our attention spans to less than that of goldfish. You might be tempted to throw email in that bucket…but you’d be wrong. According to an analysis of billions of emails using Litmus Email Analytics…
The average time spent reading an email increased by nearly 7% to 11.1 seconds between 2011 and 2016.
Honestly, we were more than a little surprised by this. We expected to find that email attention spans were shrinking. Instead, we found that the percentage of emails read for more than 18 seconds grew to 44.4% in 2016 from 38.4% in 2011.
For all the details and for advice on how to optimize your emails for short attention spans…
>> Read the full post on the Litmus blog
The Last Word on February 2017
Posted on March 3, 2017
A roundup of email marketing articles, posts, and tweets you might have missed last month…
Must-read articles, posts & reports
Should we stop inlining styles in emails? (Medium)
Gmail promotions tab inbox delivery stats (Zettasphere)
America Loves Email (Relevancy Group)
Email, LinkedIn and white papers remain key strategies in lead gen for B2B marketers, study suggests (The Drum)
Is there a replacement for email? (The Guardian)
Insightful & entertaining tweets
I opened an email with subject line starting “SPECIAL MUST READ: “(in all caps)… It wasn’t.
— Jordie van Rijn (@jvanrijn) February 22, 2017
A good day to optimize emails with images turned off #emailgeeks #AWS
— Δnnett (@The_Annett) February 28, 2017
Noteworthy subject lines
J.Crew, 2/2 — Groundhog, schmoundhog. 20% off & free shipping starts now.
Brooks Brothers, 2/2 — Too late Phil, spring is already here
Brooks Brothers, 2/6 — Spring cleaning starts in your closet.
FansEdge, 2/6 — 5-Time Champs – Get the Latest Pats Championship Gear Now!
Under Armour, 2/6 — M-V-P: Brady Does It Again
Jetsetter, 2/5 — The Most Affordable Hotels in the Caribbean – Because We ALL Need a Vacay Right Now
Pier 1 Imports, 2/17 — We cannot tell a lie.
West Elm, 2/19 — A sale to trump them all 😉 (ends tomorrow!)
Victoria’s Secret, 2/13 — “Get your girls, break some hearts…” XOXO, VICTORIA
Banana Republic, 2/14 — You have a secret admirer (hint: it’s us)!
Lululemon athletica, 2/14 — Sweaty Staples
Neiman Marcus, 2/27 — Red-carpet recap: Shop winning looks now
Hayneedle.com, 2/6 — you deserve a promotion: up to 60% OFF home office!
West Elm, 2/2 — Up to 30% off “Oooh, where’d-ya-get-that?!” style
Sears, 2/13 — (1) new message: You’ve scored up to 40% off appliances
katespade, 2/6 — meet the babe bag. (and a french bulldog, too.)
ToysRUs, 2/13 — This Promo Coe Wil Self Destruct TODAY!
Sakes Fifth Avenue, 2/20 — Be the 1st: shop Burberry straight off the runway.
eBags, 2/13 — Flight Delayed? This Sales is Right on Time!
ASPCA, 2/17 — Spay/Neuter Myths BUSTED: Think You Know the Truth?
ModCloth, 2/20 — Which print?! The struggle is real…
Vera Bradley, 2/17 — Everybody’s talking about Vivian …
The Home Depot, 2/20 — • O • V • E • R • S • T • O • C • K •
Anthropologie, 2/20 — The best reason to turn on your OOO today.
Clinique, 2/25 — How-To: An easy cat eye with major wow factor.
Dell, 2/5 — Quality Bose sound without wires. Find it all on Dell.com
Chipotle, 2/15 — Chipotle Online Ordering: Instant Gratification
New posts on EmailMarketingRules.com
#AlternativeEmailFacts and the Truth
Join Me in Kansas City on Mar. 14: KCDMA luncheon, Litmus Live workshop, and Networking reception
The Email Professional: A Snapshot
Posted on March 2, 2017
More than 3,500 marketers completed our State of Email Survey, which closed at the end of January and explores how brands plan, build, approve, send, and ensure the deliverability of their email campaigns.
We’ll be releasing the findings of that survey in the weeks and months ahead, but in the meantime we’d like to give you a snapshot of the email professional, based on those responses.
Here are a few details from the full snapshot that’s available on the Litmus blog:
- While more of them are men (52.7%), women (47.3%) are well represented, especially compared to other technology, advertising, and marketing fields.
- The vast majority (72.4%) of them have three or more years of email marketing experience.
- On average, they do 4.4 of the 10 tasks we asked about.
- The vast majority (78.4%) of them work full-time on email marketing, but a significant portion are part-time (21.6%).
- A strong majority (68.6%) of them work at a company with fewer than 500 employees.
> See the full snapshot on the Litmus blog
#AlternativeEmailFacts and the Truth
Posted on February 21, 2017
As a former journalist and long-time researcher, I’m profoundly troubled by our national struggles with the value of science, the need for evidence, and the meaning of the word “fact.” With the US government currently imposing gag orders on research, making executive decisions without proof and then disparaging judges who demand proof, and coining new terms like “alternative facts” to try to justify their rejection of the truth, it’s dark times.
My colleague Kevin Mandeville lightened things up a little by poking some fun at Kellyanne Conway counselor to the president, by creating the #AlternativeEmailFacts hashtag. He used the hashtag on some dubious statements about email marketing, and encouraged others to join in. And join in they did, with nearly 100 alternative email facts served up over the course of a few days.
In my column for Marketing Land, I shine some light on the truth hiding in these “alternative facts”…
>> Read my full column on MarketingLand.com
Join Me in Kansas City on Mar. 14: KCDMA luncheon, Litmus Live workshop, and Networking reception
Posted on February 7, 2017
I’m going to be in Kansas City, Mo., on Mar. 14 for the following events. For those of you in the area, I hope you can join me.
Kansas City DMA Luncheon, Mar. 14, 11:45am-1:00pm, BRIO Tuscan Grille
I’ll be speaking to members of the KCDMA about “Adapting to Consumers’ New Definition of Spam.” Learn more >>
Fundamentals of Email Marketing Strategy Workshop, Mar. 14, 2pm-6pm, Hotel Sorella Country Club Plaza
Previously only available at our annual conferences in Boston, London, and San Francisco, our Litmus Live workshops are now offered as standalone events. In this workshop, I’ll provide a crash course in email marketing strategy, explaining how to build an effective email program and create emails that are respectful, functional, valuable, and remarkable. Space is limited. Learn more >>
Networking Reception, Mar. 14, 6pm-7:30pm, Hotel Sorella Country Club Plaza
Immediately following the workshop, we are hosting an informal networking reception with the KCDMA. It will have an open bar, snacks, and a chance to connect with the community! Feel free to stop by even if you are unable to join us for the luncheon or the workshop.
I’m really excited to be visiting Kansas City! I hope to see you there.
The Last Word on January 2017
Posted on February 3, 2017
A roundup of email marketing articles, posts, and tweets you might have missed last month…
Must-read articles, posts & reports
Animated GIFs in emails, message word count, and reply-to addresses: benchmark data findings (IBM THINK Marketing)
Preheader Text: 6 Models and a Case Study with a 96% Lift in Revenue-per-Email (Jeanne Jennings)
The most unforgivable email mistake if you want a response (Quartz)
Worst ePrivacy B2B fears averted (DMA UK)
In a Cookie-less World, Will Email Become the New Ad ID? (Chief Marketer)
Insightful & entertaining tweets
While a little wrong… this is a nice way to personalize a birthday card for an email marketer. @litmusapp pic.twitter.com/UxbdZIc1tK
— Justin McMillin (@JustinTy) January 11, 2017
A bad sender reputation is like a hangover–it’s hard to get rid of, and it makes everything else hurt. #emailmarketing #emailgeeks
— Chris Marriott (@CSMarriott) January 17, 2017
Interesting marketing tactic from @theskimm – what do you think, #emailgeeks? pic.twitter.com/EgcbTyivh3
— Emma, Inc. (@emmaemail) January 11, 2017
Noteworthy subject lines
St. Jude Children’s Research Hospital, 1/1 — Chad, you’ve helped make the impossible possible in 2016
ModCloth, 1/1 — Congrats to the top 20 styles of 2016!
Art.com, 1/1 — Look Back At ART in 2016
Walgreens, 1/1 — Happy New Year! Make small changes, see BIG results + 25% OFF Contacts
Lands’ End, 1/1 — Resolution-ready activewear + take an extra 20% off sale prices
Katespade, 1/9 — activewear for working out or hardly working
The Container Store, 1/1 — Great Solutions for Healthy Resolutions
Etsy, 1/1 — 2016 is *so* yesterday
Blue Nile, 1/4 — Top Engagement Ring Trends For 2017
MAC Cosmetics, 1/15 — Chinese New Year’s Most Decadent Shades
PersonalizationMall.com, 1/9 — 30% Off Valentine’s Day Sale Starts Now
Victoria’s Secret, 1/15 — Red-hot gifts… XOXO, VICTORIA
NFLshop.com, 1/14 — Patriots Advance to the AFC Championship Game!
Target, 1/25 — Save on a new TV and be ready for the big kickoff.
Miracle-Gro, 1/20 — Winter Garden Care
Carnival Cruise Line, 1/24 — Our newest ship Carnival Horizon is on sale now!
Vera Bradley, 1/15 — The prettiest postcard ever!
Sony, 1/4 — Ready? Watch Sony live at CES
Clinique, 1/8 — Gina Rodriguez’s #1 must for the red carpet.
ModCloth, 1/4 —Your syllabus for Graphic Design(s) 101.
GapKids, 1/26 — L + O + V + E these looks
Sony, 1/19 — Cutting-Edge Headphones Could Be Yours—It Only Takes One Click
ToysRUs, 1/4 — Open an “R”Us Credit Card & Get 10% OFF on Thursdays!
ASPCA, 1/23 — VOTE NOW: Best Photo of the Year
Neiman Marcus, 1/12 — Best of Beauty! #NMBeauty Bestsellers: Who made the list?
New posts on EmailMarketingRules.com
Top 10 Email Marketing Predictions for 2017
Welcome! Email Marketing Rules is your guide to understanding the best practices of this complex, often misunderstood channel as you craft the best executions for your brand. Every week, we’ll explore strategies and tactics, discuss tips and inspiration, and dig into industry news and trends.
Chad S. White
Head of Research
Oracle Digital Experience Agency
Author of Email Marketing Rules and nearly 4,000 articles about digital and email marketing
