Email Marketing RulesBlack Friday Week: 3 Key Email Marketing Insights
Posted on December 15, 2023
The time period from the start of the week of Black Friday through Cyber Monday is the critical beating heart of the holiday season for business-to-consumer brands. Here are three key takeaways for retail and ecommerce marketers:
- Seize the opportunity to get in front of eager buyers
- Expand your email audience…carefully
- Maximize your envelope content’s impact
4 Stakeholders Every Email Marketing Program Has & What They Want
Posted on December 8, 2023
Email marketing is as powerful as it is complicated—and that complexity is slowly growing over time. The reason it’s so complex boils down to one simple fact: Email marketing has multiple stakeholders, each with their own agenda and priorities.
Email marketers have the challenging job of satisfying all of those stakeholders and balancing their sometimes competing demands. Let’s talk about who each of these stakeholders are and, more importantly, what they each want from email marketers.
4 Major Factors Impacting Email Marketing Performance This Holiday Season
Posted on December 6, 2023
It’s not enough to have meaningful external benchmarks and solid internal benchmarks. Marketers need the right perspective and context to properly use those benchmarks and to appropriately interpret their current results. That’s especially true during fast-moving peak seasons, like the holiday season for retailers and ecommerce brands.
When measuring your email marketing performance this holiday season, you’ll want to be mindful of several factors. We discuss a wide range of macro economic and channel factors in the on-demand webinar including in this post, but we’d like to highlight the four factors we think are impacting email marketing results the most this year.
The Last Word on November 2023
Posted on December 4, 2023
A roundup of email marketing articles, posts, and social buzz you might have missed last month…
Must-read articles, posts & reports
The Art Of AI: Marketers Use Technology For Content Creation, But Many Have Issues (MediaPost)
Consumers Want Companies to Take a Stance on Climate Change, Mental Health (Insider Intelligence)
The Reluctant Spammer (Seth’s Blog)
Email Weekly Halloween Edition: Behind the Scenes (Action Rocket)
12 Fun Newsletter Ideas Using UGC and Social Proof (Sender)
Insightful & entertaining social posts
If you want to reduce your CTR, putting TWO asterisks inside the button is a great approach pic.twitter.com/1sIeoeNjvG
— Alex Williams (@alexcwilliams) November 9, 2023
Cyber Monday https://t.co/yUBk5gKoZY -via @minethatdata
— James Koons (@Email_Privacy) November 27, 2023
Training AI to code email is like teaching how money works to a 3 year old.
— Alex Williams (@alexcwilliams) November 15, 2023
Noteworthy subject lines
Big Lots, 11/6 – Holiday ho-ho-hosting essentials up to 65% LESS than elsewhere! 👏
Michaels, 11/6 – Christmas trees are now at BLACK FRIDAY PRICES! 🎄 (This. Is. MAJOR.)
Home Depot, 11/9 – —Black Friday Savings—
Eddie Bauer, 11/14 – Get EARLY ACCESS To Our Best Black Friday Deals! 👀
Banana Republic, 11/5 – Shop the Holiday Preview Event now
Macy’s, 11/2 – The early elf gets the best gifts ❄️
Abercrombie & Fitch, 11/3 – *Insert sparkles emoji*
Michaels, 11/14 – ✔️ Affordable ✔️ quick ✔️ easy gift ideas curated for you
REI, 11/2 – Perfect Gifts for the Hardest to Shop For
Gap, 11/3 – Holiday PFJs FOREVER
West Elm, 11/30 – Ready for the year’s coziest morning?
Fanatics.com, 11/12 – 25% Off Top Gifts in the Game From New Era
Art.com, 11/2 – Add meaning to your holiday decor with spiritual art.
CHANEL, 11/19 – Find your dream gift for the holidays
Michaels, 11/30 – The ultimate jewelry edit: Gifts for the trendsetter on MakerPlace.
Harley-Davidson, 11/7 – The Pre-Black Friday Sales is here 🚨
Peloton, 11/7 – Black Friday came early
Crate & Barrel SALE, 11/12 – Up to 60% off Black Friday clearance + 2x rewards ends SOON →
Zales, 11/14 – Shop Early & Save BIG: 30% Off Black Friday Sale
Camping World, 11/20 – Black Friday starts now! Doorbusters up to 60% off ⚠️
West Elm Sale, 11/20 – Starting NOW: Up to 70% off
Fanatics.com, 11/29 – Up to 65% Off is Ending Soon >>
Duluth Trading, 11/29 – 40% OFF EVERYTHING ENDS TONIGHT!
vineyard vines, 11/28 – FINAL HOURS: Up To 60% Off
J.Crew Cyber Monday, 11/28 – **Last call for 50% off sitewide**
Huckberry, 11/19 – Your Cart’s Moment of Glory Is Here
Goldbelly, 11/6 – 🍗The “Rolls Royce of Turkeys” + Turduckens + Cajun Fried Turkeys!🍗
NORDSTROM, 11/7 – Wild about these boots 🐍
NORDSTROM, 11/2 – The slopes are calling ❄️
J.Crew, 11/6 – It’s Supersoft season
Gap, 11/9 – Puffer season starts NOW
Petco Membership, 11/13 – You’re invited to cook with Chef Cat Cora!
Magic: The Gathering, 11/21 – It’s here! Read all about MagicCon: Chicago! ✨
New posts on EmailMarketingRules.com
Email Opens Are Not Dead: What’s Changed & What’s Not
Get Inspired by These Award-Winning Digital Marketing Campaigns
New Name, Expanded Mission: Oracle Digital Experience Agency
Email Opens Are Not Dead: What’s Changed & What’s Not
Posted on November 29, 2023
Email opens have never been an incredibly accurate metric. Our approximation for the reads that inbox providers see, tracking pixel-based opens are deflated by image caching, image blocking, and email clients that don’t render images, such as voice assistants and smart watches. And they’re inflated by pre-fetching—most notoriously by Apple’s Mail Privacy Protection (MPP), which seeks to obscure real opens by its users by burying them in a tsunami of auto-generated opens.
The launch of MPP 2 years ago immediately led to cries of “Opens are dead!” But much like the cries of “Email is dead,” you should ignore them. This is doubly true if you’re a B2B marketer, since you’re most likely to be vastly less affected than your B2C counterparts.
However, MPP has changed how marketers can and can’t use opens. Understanding these changes starts with understanding…
Get Inspired by These Award-Winning Digital Marketing Campaigns
Posted on November 28, 2023
Digital marketing awards highlight the very best work being done in the industry. In recent years, Oracle Digital Experience Agency (formerly Oracle Marketing Consulting) has helped its clients win more than 50 awards.
Most recently, our work with Xumo TV, Xfinity, and Lands’ End earned four MarCom Awards, three W3 Awards and an MediaPost Email Insider Award. Check out the campaigns that wowed the judges.
New Name, Expanded Mission: Oracle Digital Experience Agency
Posted on November 20, 2023
Brands are breaking down the silos that separate their marketing channels so they can create the cohesive omnichannel experiences that consumers expect. And brands are also breaking down the silos that separate their marketing, sales, service, and other departments as they center their organizations around the customer experience rather than business functions. The digital experience is evolving, and we’re evolving along with it.
That’s why we’re thrilled to announce that Oracle Marketing Consulting is now Oracle Digital Experience Agency!
Some things won’t change, like our goal of surprising and delighting our clients with the quality and impact of our work for them. It’s because of this focus that we have an exceptional NPS of 70 and a customer satisfaction rate of 96%. Also unchanged is our veteran team of hundreds of experts, each with an average tenure of more than 10 years of industry experience.
However, if you haven’t been keeping a close eye on us recently, we’ve been steadily increasing and expanding our services in ways that make our new name much more representative of our present and our future…
When to Hit Pause on Your Digital Marketing Campaigns
Posted on November 7, 2023
Sadly, brands have faced an increasing number of circumstances in which they’ve decided it was in their best interest to cancel or delay their digital marketing campaigns, either on a national or regional basis. At the same time, in the heat of the moment, some brands have failed to pause their campaigns and faced allegations of insensitivity, suffered brand damage, and audience losses.
To increase your chances of responding in a way that’s most appropriate for your brand, your company should agree on the circumstances that would typically lead it to take action before you’re faced with them for real. You’ll still be forced to make a quick decision about what to do, but you’ll deliberate less because you will have clarified your corporate values and risk tolerances.
Consider these seven reasons that brands have halted marketing campaigns in the past and decide which might be appropriate reasons for your organization to hit pause on its email, SMS, social, and other digital marketing campaigns…
The Last Word on October 2023
Posted on November 3, 2023
A roundup of email marketing articles, posts, and social buzz you might have missed last month…
Must-read articles, posts & reports
US Marketers Increase Email Marketing Budgets as They Seek Ways to Increase Engagement (Insider Intelligence)
Spamhaus Opens Doors to Public Submissions to Enhance the Email Experience (EmailExpert)
Newsletter Directories – Your Key to Increasing Newsletter Signups (AWeber)
The Perfect Combination: GenAI and Persuasion Strategies for Unbeatable A/B Tests (MarTech)
The 37 Most (and Least) Useful Content Marketing Metrics (Orbit Media Studios)
Four Useful Ideas for Interactive Email (The Email Factory)
Insightful & entertaining social posts
still thinking about this pic.twitter.com/qPxEKnfEYv
— Ted Goas (@TedGoas) October 30, 2023
Noteworthy subject lines
Lonely Planet, 10/28 – 50 destinations to visit in 2024
MoMA Design Store, 10/12 – New In! Holiday Ornaments & Advent Calendars
Michaels, 10/30 – The Great Big Tree Spree: ALL Christmas trees are 50% off + save on fab finishing touches!
Home Depot, 10/26 – ’Tis the Season for Decorating & Doing ✨ 🎄 ✨
Williams Sonoma, 10/25 – Celebrating 10 years of ‘Twas 🎄
Kohl’s, 10/25 – Get a head start on your holiday & score the best gifts 🎁
Nintendo, 10/26 – The Holiday Gift Guide is here to deliver smiles!
Eddie Bauer, 10/18 – Your 2023 Gift Guide Is Here! 🎁
Victoria’s Secret, 10/31 – VS Holiday (Preview) is Here
American Eagle, 10/10 – Just dropped! The Grinch Shop 🎄 + up to 30% off all your faves
Bed Bath & Beyond, 10/18 – Earn $50 in Beyond Bucks for Your Holiday Shopping! 💸
Lowe’s Home Improvement, 10/26 – Black Friday savings are starting early! Up to 40% OFF now. ⏰
Dell Technologies, 10/26 – Here’s year early Black Friday Event look.
Crate & Barrel, 10/31 – We’re moving past spooky season and diving right into the holidays →
Michaels, 10/5 – Go all-out for spooky season with these décor project ideas. 👻
Spirit Halloween, 10/11 – 💛 Save 10% + Spirit gives 10%
Petco, 10/2 – Tons of cute costumes for your pet.
LEGO® Family, 10/11 – Free family activities to get creative this Halloween!
Nuts.com, 10/24 – FREE Shipping Is Flying Away 🧙♀️🧹
Petco, 10/30 – Halloween is tomorrow! Is your pet ready? 🎃
Spirit Halloween, 10/30 – 📢 Stores are open late 📢
Uncommon Goods, 10/31 – So scary: every one of these items *was* sold out.
Neiman Marcus, 10/5 – Celebrating Hispanic Heritage Month
Allrecipes The Scoop, 10/5 – 31 Days of Crocktober
Moosejaw, 10/30 – It got cold! Get free 2-day on jackets $99+.
Nordstrom, 10/5 – Don’t forget your jacket!
Harley-Davidson® Clothing & Gear, 10/19 – Discover FLƎX layering
ECCO, 10/5 – You’re in luck–GRUUV is back!
Columbia Sportswear, 10/18 – Black Mesa™ takes you from city to trail.
NFLShop.com, 10/11 – Top NFL Fantasy Players
Abercrombie & Fitch, 10/30 – The stop-and-stare sort of tops.
West Elm, 10/19 – New lighting is all about making a slow-burn statement.
Clinique Online, 10/5 – The TLC your skin needs at night.
Art.com, 10/25 – Today is Pablo Picasso’s birthday!
Huckberry, 10/29 – No dead doves in the pockets, please…
Abercrombie & Fitch, 10/1 – You’ve got our app, right?
Zara, 10/24 – Discover what’s new this week at #zarawoman
Gap, 10/11 – 20 million TikTok views & counting
Everlane, 10/31 – Introducing the Kick Boot Jean
Cards Against Humanity, 10/26 – We made a whole new game
Banana Republic, 10/12 – BR x Peter Do: a study in versatility
Huckberry, 10/5 – Introducing: Huckberry x Grateful Dead
Huckberry, 10/19 – The Wait is Over: Huckberry x Wythe
New posts on EmailMarketingRules.com
Leap Day Campaigns: 29 Messaging Ideas
What Keeps Me Up at Night about Generative AI
New Gmail & Yahoo Deliverability Requirements: What Senders Need to Do
The Critical Differences between Machine Learning & Generative AI Today
Fourth Quarter 2023 Holiday Marketing Quarterly
Holiday Email Subject Line Insights to Boost Your Campaign Results
The Most Critical Email Deliverability Questions
Accepting that You Can’t Change People… or Subscribers or Inbox Providers
Is CAN-SPAM Now Meaningless?
Posted on November 1, 2023
The US’s anti-spam law, The Controlling the Assault of Non-Solicited Pornography And Marketing (CAN-SPAM) Act, was passed way back in 2003. That was well before much stronger anti-spam laws were passed in other countries, most notably CASL in Canada and GDPR in the EU, which have set email marketing standards for multinational American brands. But more importantly, CAN-SPAM was passed before mailbox providers upped their spam filtering game so much that they effectively eradicated traditional, malicious spam.
With spam almost entirely blocked before reaching even consumers’ spam folders, much less their inboxes, consumers were left with a Report spam button that they didn’t quite know what to do with. With no malicious messages they didn’t request from unknown senders to report as spam, consumers started using the Report spam button to complain about other messages. For instance, they used it to nix unwanted emails from brands they knew—and even to banish emails they gave brands permission to send to them.
Of course, that’s just one way in which mailbox providers have led the way on fighting spam and, indeed, establishing the rules of engagement for email marketers. Last month, for instance, in an unprecedented collaboration, Google and Yahoo released joint email standards on authentication, spam complaint rates, and more that go into effect in February 2024.
That announcement made one of my colleagues ask, “I wonder what the FTC thinks about this?” Of course, as private businesses, mailbox providers are allowed to set higher standards. But as I thought more about everything major mailbox providers have done, I asked a different question: Is CAN-SPAM now meaningless?
Let’s answer that question by exploring the core tenets of CAN-SPAM and what the major inbox providers require of senders.
Welcome! Email Marketing Rules is your guide to understanding the best practices of this complex, often misunderstood channel as you craft the best executions for your brand. Every week, we’ll explore strategies and tactics, discuss tips and inspiration, and dig into industry news and trends.
Chad S. White
Head of Research
Oracle Digital Experience Agency
Author of Email Marketing Rules and nearly 4,000 articles about digital and email marketing
