Sinch CX Education Podcast: Bridging the Gap between Omnichannel Marketing & CX

“We are constantly chasing consumer expectations, and omnichannel is a big one where we’ve been way behind for a very long time, so the urgency to catch up is real.” That’s a snippet from my conversation with Sinch CX Education Podcast host Gwen Lafage, where we focus on embracing an omnichannel marketing…
Marketing Book Podcast: ‘A Lot of Structural Changes to How Email Marketing Works’

Six years after being on the Marketing Book Podcast to discuss the 3rd edition of Email Marketing Rules, I rejoin host Douglas Burdett to talk about the new 4th edition. During our 1 hour and 17 minute conversation, we cover a wide range of topics, including: What’s new in the 4th edition…
10 Years of Email Marketing Rules: What’s Changed & What’s Next

Anytime I see someone complain that email marketing is old and hasn’t changed in decades, it just confirms for me that they don’t know anything about email marketing. The truth is that the channel has changed dramatically. These changes are top of mind for me personally as I just marked the 10-year…
How Much Harder Has Email Marketing Become?

I celebrated the 10-year anniversary of the 1st edition of my book, Email Marketing Rules, last month by releasing an updated and greatly expanded 4th edition. A few stats: The 4th edition has 53% more must-follow and recommended rules than the 1st edition (184 vs. 120) The 4th edition’s glossary contains 143%…
The 5 Biggest Changes from a Decade of Email Marketing Change

Anytime I see someone complaining about how email marketing is old and hasn’t changed in decades, it just confirms for me that they don’t know anything about email marketing. The truth is that email marketing has undergone tremendous changes, even just in the past 10 years. This has been top of mind…
The Biggest Shifts in Email Marketing Trends for 2023

The turbulence of the past few years has heavily influenced recent email marketing priorities and is shaping the trends that will dominate 2023. We can see those shifts in the results of our fourth-annual Email Marketing Trends Survey, where we surveyed Oracle Marketing Consulting’s more than 500 digital marketing experts about the…
‘Email Marketing Isn’t Taught at Colleges’

How did I get my start in email marketing? What’s my advice for new email peeps? What’s my office setup like? How do I (attempt) to maintain work-life balance? To get the answers to those questions and more… >> Read this @bettr_email interview
What I Got Right and Wrong about the Future of Email Marketing

With an updated and greatly expanded 4th edition of my book, Email Marketing Rules, out this month, I wanted to look back at the predictions I made about the future of email marketing in the 3rd edition nearly six years ago. I predicted 11 changes would occur in the next 10 years….